How do I activate, restore, cancel, or renew my plan?

Before you start, have the following information ready:

- The email address used for your purchase.

- The `.btkey` license file attached to your purchase confirmation email.

- Your Order ID or Reference ID. You can usually find it in your order confirmation email. If you cannot find the email, search your inbox for "BitTorrent," "Torrent," or "PayPro Global."

Activate Plus or Pro after purchase

1. After your purchase is complete, open the confirmation email and download the attached `.btkey` license file.

2. Open BitTorrent Neo on your Mac.

3. Activate your plan using either method:

   - Select **Add License**, then choose the `.btkey` file in the macOS file picker.

   - Drag the `.btkey` file into the BitTorrent Neo window.

4. BitTorrent Neo activates the plan automatically. No additional confirmation is required.

5. Open BitTorrent Neo settings and check the plan section. It should show your active Plus or Pro plan and its valid-through date.

You do not need to purchase the plan again if you already have a valid license.

Restore Plus or Pro after reinstalling BitTorrent Neo

Reinstalling BitTorrent Neo does not require a new purchase. In most cases, the app automatically restores your Plus or Pro membership after you reinstall and open it.

If your membership is not restored automatically, download the original `.btkey` file from your purchase email. Select **Add License** and choose the file, or drag the `.btkey` file into the BitTorrent Neo window.

If you no longer have your purchase email or `.btkey` file, go to the [BitTorrent Help Center](https://www.bittorrent.com/help/), select **Premium Support**, and enter the email address used for the purchase and your Order ID or Reference ID.

Cancel automatic renewal

To stop your plan from renewing at the end of the current subscription period:

1. Go to the [BitTorrent Help Center](https://www.bittorrent.com/help/).

2. Select **Premium Support**.

3. Enter the email address used for your purchase and your Order ID or Reference ID.

4. Ask the support team to cancel automatic renewal for the active BitTorrent Neo subscription.

5. Keep the cancellation confirmation for your records.

You can also send a cancellation request to [help@bittorrent.com](mailto:help@bittorrent.com). Your paid features remain available until the end of the current subscription period. Cancellation prevents the next charge; it does not immediately remove your current paid access.

Renew or reactivate a plan

An active subscription renews automatically unless you cancel it. If your payment method has expired or changed, follow [Managing your payment method](https://www.bittorrent.com/en/support/solutions/articles/29000047766-managing-your-payment-method/).

If you previously canceled your plan or it has already expired, open **Upgrade Plan** in BitTorrent Neo to purchase a new Plus or Pro plan. If you are unsure whether the old plan is still active, contact Premium Support before purchasing again to avoid a duplicate order.

If activation does not work

Try these checks:

1. Make sure you are using the latest version of BitTorrent Neo for macOS.

2. Confirm that the selected file has the `.btkey` extension.

3. Confirm that the license file is for BitTorrent Neo, not another BitTorrent product.

4. Download the `.btkey` attachment from your purchase email again and retry **Add License**.

5. If the file picker method does not work, drag the `.btkey` file into the BitTorrent Neo window, or try the file picker if drag and drop does not work.

6. Quit and reopen BitTorrent Neo, then check the plan section again.

If the plan is still not active, [submit a support ticket](https://www.bittorrent.com/help/helpCenterSubmitTicket/). Include your purchase email, Order ID or Reference ID, BitTorrent Neo version, macOS version, and a screenshot of the error. Do not include payment card details or passwords.